terms and conditions.
Terms and conditions are subject to change without notice. We recommend clients check our website for updated information before placing your order.
Required Order Information
Custom imprint orders will not begin processing until artwork and sales orders are approved and payment terms are followed.
We require a 50% deposit to begin an order with the remaining 50% balance due upon completion. Checks received with non sufficient funds will be charged $30 for each processing attempt.
Estimates provided by Make It Mine expire 30 days from the date they were created.
Once you accept our estimate it will be converted into a sales order. Your sales order will provide you with the details of your order. Sales orders must be signed or approved via email before your order will begin processing.
A design mockup/ art proff will be provided with each sales order when available. It will contain the ink or thread color used, the design id, the imprint location and the imprint size that correspond with the sales order items. Mockups and art proofs must be signed or approved via email before your order will begin processing.
All designs submitted by customers must meet the requirements of Make It Mine. All designs must be submitted with a corresponding purchase order or job name. For design requirements please see our artwork guidelines.
The imprint size will be noted on the design mockup and art proff. Designs will be sized for the smallest sized garment within an order. Ex: An order contains both youth and adult sized garments that are to receive the same imprint. The imprints will be sized for the smallest youth sized garment. Designs may be sized at an extra fee. Please see sales associate.
The imprint placement will be specified on sales order and design mockup. Precise location will slightly differ on each garment.
Our custom order minimum order is 12 garments that get the same imprint design, imprint location and imprint color scheme. We will only mix like style and color garments. Ex: 6 short sleeve t-shirts and 6 long sleeve t-shirts. Light and dark colored garments often cannot be mixed for print runs. Please inquire beforehand if you are unsure whether or not garment colors or styles can be combined for orders. Adult and youth sized garments may not be combined unless the same size imprint is used. These minimums apply to promotional imprinted apparel only. Our contract services require a 72 piece minimum.
Pre-Production Samples are available upon request. These orders will require the standard turnaround time.
Most imprinted apparel orders are completed in 10-12 business days from customer deposit and both sales order and design mockup approval. This does not include company holidays, days in transit or custom art time. Customers who supply their own products please be aware that your orders may be subject to slower turnarounds if your garments do not arrive within 72 hours from placing the order. Special orders requiring individual bagging, custom finishing and or special effect imprints may require a longer turnaround.
We do accept rush orders when we are capable of producing them. Please ask a sales associate before assuming we can provide you with this service. You may not cancel a rush order once your order is placed.
Change orders are generally not accepted once an order is approved. Ex: A day after you place your order you decide you would like to change designs, garment colors, garment quantities or garment sizes. In the event management accepts your change order, your scheduled due date will also change and you may incur extra charges. These charges may include but are not limited to shipping, art, embroidery digitizing and general processing.
Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request.